zbuzz Terms and Conditions

1. General Provisions and Applicability

zbuzz is an online entertainment gaming and betting platform that provides services to players residing in Bangladesh. These terms and conditions ("Terms") apply to the zbuzz platform and all of its services.

These Terms form a legally binding agreement. By using our services through the zbuzz website, mobile version, or any other medium, you agree to comply with these Terms.

1.1 Definitions

• "Platform" — The zbuzz website (zbuzz.cam) and all related services.
• "User" or "You" — Any person who has registered on or is using the zbuzz platform.
• "Account" — A user's personal zbuzz account.
• "Funds" — Bangladeshi Taka (BDT/৳) held in the user's account.
• "Bonus" — Any promotional benefit or reward provided by zbuzz.

1.2 Applicable Law

The applicable laws of zbuzz's operating authority will be followed in the interpretation and enforcement of these Terms. Users are responsible for complying with the laws and regulations applicable in their own country or region.

2. Account Registration and Eligibility

2.1 Age Requirement

You must be 21 years of age or older to create an account and use the services on the zbuzz platform. zbuzz may request proof of age verification at any time. Registration by minors is strictly prohibited. Failure to pass age verification may result in the immediate closure of the account.

2.2 Registration Information

You must provide accurate, complete, and up-to-date information when creating an account. Each person is permitted to open only one account. Opening multiple accounts is strictly prohibited and will be treated as a punishable offence.

• Full legal name matching a government-issued ID.
• A valid and active email address.
• A valid mobile number (Bangladeshi).
• Date of birth.

2.3 Identity Verification (KYC)

zbuzz may carry out identity verification procedures as required. This process may involve requesting a copy of a National ID (NID), passport, or driving licence. Withdrawals may be temporarily held until verification is complete.

3. Account Security and Responsibility

Ensuring the security of your zbuzz account is entirely your responsibility. Never share your account login credentials (username and password) with any third party.

• Use a strong password and change it regularly.
• Always log out after using a public or shared computer.
• If you notice any unusual activity on your account, contact support immediately.
• Do not allow anyone other than authorised persons to use your account.

You are fully responsible for all activity conducted from your account, unless it is proven that a third party accessed your account without authorisation.

4. Deposits, Withdrawals and Payments

4.1 Deposits

Deposits on the zbuzz platform can be made via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳200.

• Deposits are generally credited to the account instantly.
• If a deposit does not go through for any reason, contact the support team with proof of the transaction.
• Only use a payment account registered in your own name.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Processing a withdrawal request generally takes 10 to 45 minutes. Withdrawals can only be made via the same method used for the deposit.

4.3 Payment Policy

• All transactions are conducted in Bangladeshi Taka (BDT).
• Deposits from third-party accounts or withdrawals to third-party accounts are prohibited.
• zbuzz reserves the right to place suspicious transactions on hold for review.
• Compliance with anti-money laundering policies is mandatory.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 10 times (10x). This means you must wager 10 times the bonus amount before withdrawing funds from the bonus balance.

For example, if you deposit ৳1,000 and receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets to become eligible for withdrawal.

5.2 General Bonus Terms

• Only one welcome bonus applies per account, per device, per household, and per IP address.
• The terms relating to the validity period for using a bonus will be stated in the description of each offer.
• Playing certain games with bonus funds may be restricted.
• zbuzz reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If evidence of fraudulent use of a bonus is found, the bonus and any winnings earned may be forfeited.

5.3 VIP Program

zbuzz has three VIP tiers for regular players. The higher the tier, the greater the benefits:

• Bronze — Weekly cashback of up to 0.3%.
• Silver — Weekly cashback of up to 0.5%.
• Gold — Weekly cashback of up to 0.8%.

Cashback is paid every Monday based on net losses. VIP benefits are non-transferable.

6. Betting and Gaming Rules

6.1 General Betting Rules

The following rules apply when betting on the zbuzz platform:

• zbuzz's server logs and game engine data will be considered final in determining the outcome of bets.
• If a game is interrupted due to a technical issue, bets will be settled based on the circumstances.
• zbuzz is not responsible for any losses caused by network issues.
• In sports betting, bets will be settled after the official result is published.

6.2 Cricket Betting

The zbuzz platform offers betting on BPL, IPL, T20 World Cup, ICC series, and other international cricket events. If a match does not start at the scheduled time or is cancelled, bets will be settled in accordance with the relevant betting rules.

6.3 Live Casino and Slots

The rules of each game provider (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, Ezugi) apply. The specific rules for each game can be found in the help section within the game.

7. Prohibited Activities

The following activities are strictly prohibited on the zbuzz platform and may result in legal action:

• Operating multiple accounts or opening an account in someone else's name.
• Strategic or fraudulent betting intended to exploit bonus structures (arbitrage betting).
• Playing games using software, bots, automated programs, or artificial intelligence.
• Intentionally exploiting any error or bug on the platform.
• Money laundering or illegal financial activity.
• Attempting to access another user's account.
• Interfering with the platform's security systems.
• Providing false or misleading information.
• Harassing or behaving inappropriately toward other users.

If these prohibitions are violated, zbuzz may immediately close the account, freeze funds, and take applicable legal action.

8. Account Suspension and Closure

8.1 Closure by zbuzz

zbuzz may suspend or close an account in the following circumstances:

• Violation of the Terms.
• Failure to verify identity or age.
• Evidence of fraudulent activity is found.
• Extended period of inactivity (12 months or more).
• Legal or regulatory reasons.

8.2 Closure by User

You may request to close your account at any time. Submit this request through the support team. Before the account is closed, all pending bets will be settled and any valid funds will be returned.

8.3 Inactive Account Policy

zbuzz may impose an administrative fee on accounts that have been inactive for 12 months. You will be notified by email in advance about this fee.

9. Privacy and Data Protection

zbuzz places the highest importance on protecting the personal information of its users. All information you provide is secured with SSL encryption.

• Your personal information is never sold to any third party.
• Information is used only for service delivery, security, and legal obligations.
• Read our Privacy Policy to learn more about how your information is collected and used.

By logging in to the zbuzz platform, you are also considered to have agreed to our Privacy Policy.

10. Responsible Gaming

zbuzz believes in responsible gaming and encourages all users to maintain healthy gaming habits.

10.1 Self-Regulation Tools

Users may request the following features:

• Deposit Limits: Set a maximum limit on daily, weekly, or monthly deposits.
• Temporary Break: Temporarily suspend your account for a set period of time.
• Permanent Exclusion: Take a long-term or permanent break from the platform.

10.2 Warning Signs

If you notice that gambling is negatively affecting your daily life, family relationships, or financial situation, please seek help. Our support team is available 24/7 to assist you.

11. Limitation of Liability

To the maximum extent permitted by applicable law, zbuzz will not be liable for the following:

• Losses caused by internet connection disruptions.
• Errors or disruptions in third-party game software.
• Unauthorized access to an account due to the user's own negligence.
• Force majeure events (natural disasters, government intervention, etc.).
• Personal financial losses arising from gambling.

zbuzz will not be liable for any indirect, incidental, or consequential damages.

12. Changes to Terms

zbuzz reserves the right to modify these terms at any time. Users will be notified of significant changes via email or through a notification on the platform.

Continued use of the platform after any changes will be considered acceptance of the new terms. If you object to a change in the terms, stop using the platform and request account closure.

You can find out when the latest version was published by checking the "Last Updated" date at the top of this page.

13. Dispute Resolution

13.1 Complaint Submission Process

In the event of a dispute or complaint, please contact our support team first. Most issues can be resolved quickly through 24/7 live chat.

• When submitting a complaint, please include the date, time, amount, and any relevant details of the incident.
• Attach any necessary screenshots or supporting evidence.
• We aim to provide an initial response within 72 hours of receiving a complaint.

13.2 Final Decision

In disputes regarding game results, zbuzz's server logs and game records will be considered final evidence. All disputes between users and zbuzz will be resolved through dialogue and mediation.

14. Contact & Support

If you have any questions or need clarification about these terms and conditions, please contact us:

• Live Chat: Direct support in Bengali is available 24/7.
• Email: [email protected]
• Support Hours: 12:00 AM to 12:00 AM, 7 days a week (Bangladesh Standard Time).

Visit our FAQ page and About Us page for more information.