zbuzz Privacy Policy — Your Information Is Safe

zbuzz is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how zbuzz ("we", "our", "Platform") collects, uses, stores, and protects your personal information.

This Policy applies to the zbuzz.cam website and all related services. By creating an account or using our services, you agree to the terms of this Privacy Policy.

This Policy applies to all individuals residing in Bangladesh who use zbuzz services. If you have any questions about this Policy, please contact us.

zbuzz collects various types of information. We receive this information directly from you, automatically, or through third parties.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, or bank account number)
• Communication history with our support team

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Page visits, clicks, and session duration
• Referral source (which page or link you came from)
• Gaming and betting activity logs
• Transaction records and timestamps

2.3 Information Received from Third Parties

As part of the identity verification process, we may sometimes receive information through trusted third-party verification services. In such cases, only the necessary information is collected.

zbuzz uses your personal information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To process gaming, betting, and financial transactions.
• Identity Verification: To prevent fraud and confirm age (21+).
• Customer Support: To resolve your complaints and questions.
• Financial Security: To prevent money laundering and detect fraud.
• Service Improvement: To analyze user experience and improve the platform.
• Communication: To inform you about important updates, policy changes, or offers.
• Legal Compliance: To comply with applicable laws and regulations.

The zbuzz.cam website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the quality of our service.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand user behaviour — collected anonymously and in aggregate form.

Most browsers allow you to control cookies. However, disabling essential cookies may cause some parts of the service to not work correctly. Please refer to your browser's help section to change cookie settings.

zbuzz may share your personal information with selected parties in limited circumstances and for specific purposes:

• Payment Processors: We share the necessary information to process financial transactions via bKash, Nagad, Rocket, or bank transfer.
• Identity Verification Services: With trusted partners for the KYC process to verify accounts.
• Game Software Providers: Minimum technical information required to operate games.
• Law Enforcement Agencies: To comply with legal obligations, court orders, or government directives.
• Fraud Prevention Services: To detect fraud and prevent money laundering.

zbuzz never sells, rents, or transfers your personal information to third parties for advertising or any other commercial purpose.

zbuzz applies advanced technical and organisational measures to protect your privacy and data. The key components of our security framework are outlined below:

• SSL Encryption: All information sent to and from the website is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive stored information (passwords, financial data) is kept in encrypted form.
• Firewall Protection: Industry-standard firewalls are used to block unauthorised access.
• Access Control: Only authorised staff can view your information, on a need-to-know basis.
• Regular Security Audits: Operational and technical security is reviewed on a regular basis.
• Two-Factor Authentication (2FA): Two-factor authentication is available to protect your account.

Although we take every security precaution, no transmission of information over the internet can be guaranteed to be completely secure. Please contact us immediately if you notice any suspicious activity.

As a zbuzz user, you have the following rights regarding your personal information:

• Right of Access: You can find out what information we hold about you and how we use it.
• Right to Rectification: You can request correction if your information is inaccurate or incomplete.
• Right to Erasure: In certain circumstances you can request deletion of your information, though this is limited where legal retention obligations apply.
• Right to Restrict Processing: In certain circumstances you can request that processing of your information be restricted.
• Right to Data Portability: You can request your information in a structured, commonly used format.
• Right to Object: You can object to the use of your information for specific purposes.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will process your request within a reasonable time.

zbuzz retains your personal information for as long as it is considered necessary or as required by legal obligations. Information is retained according to the following policy:

• Active Accounts: All information is retained while your account remains active.
• Closed Accounts: Certain information may be retained for a specified period after account closure for legal and regulatory reasons.
• Financial Records: Transaction and financial records may be retained for an extended period for audit and legal purposes.
• Marketing Consent: Related information is deleted once you withdraw your consent for marketing communications.

Once the designated retention period has passed, information is securely deleted or anonymised so that individuals can no longer be identified from it.

zbuzz services are intended for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.

Strict age verification measures are in place during the registration process. If we become aware that a minor is using our platform, that account will be closed immediately and all related information will be deleted.

If a parent or legal guardian believes their minor child has provided information to zbuzz, please contact us immediately at [email protected].

zbuzz reserves the right to change or update this Privacy Policy from time to time. We will notify you before changes take effect in the following ways:

• Through a prominent notice on the website.
• By sending a message to your registered email.
• By updating the "Last Updated" date at the top of this page.

Continuing to use zbuzz services after changes take effect will be considered acceptance of the new policy. If you do not agree to the revised policy, you have the right to stop using the services and contact us to request account closure.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us using the details below:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali
• Response Time: In accordance with Bangladesh Standard Time

We are committed to processing any privacy-related request as quickly as possible. Your complaint will be taken seriously and appropriate action will be taken.

For general questions about using zbuzz services, visit our FAQ page or read our About Us page.