RESPONSIBLE GAMING

Responsible Gaming at zbuzz

zbuzz believes that gaming is an enjoyable form of entertainment — but it should always remain in control. Our tools and support are always ready to keep you safe.

Our Commitment

Safe Gaming is Our Priority

zbuzz is committed to creating a trusted and safe gaming environment for players in Bangladesh. We believe responsible gaming is not just a rule — it is our duty to every one of our members.

Online gaming is meant to be enjoyed as an entertaining activity. However, in some cases it can become excessive, which can have a negative impact on personal, financial, and social life. That is why at zbuzz we provide multiple responsible gaming tools to help you stay in full control of your play.

In accordance with our responsible gaming policy, zbuzz is for those aged 21 and above only. If you or someone you know is experiencing a problem with gambling, please contact our 24/7 live chat support — we are always here for you.

Safety Tools

Keep Your Gaming in Control

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, you will not be able to deposit beyond that amount. This is the most effective way to maintain financial discipline.

Time-Out Break

Temporarily suspend your account for a set period — from 24 hours up to 6 weeks. During the break you will not be able to log in or place bets.

Self-Exclusion

If you need a long-term break, choose self-exclusion. This option keeps your account closed for a minimum of six months up to permanently, and once activated the account cannot be reopened.

Session Time Limit

Set a maximum duration for each gaming session. When the time is up, the system will automatically alert you and give you the option to end the session.

Reality Check

Set pop-up reminders at regular intervals to let you know how long you have been playing. Staying aware is the first step toward responsible gaming.

Loss Limit

Gaming will automatically stop once you have lost a set amount. This keeps your budget protected and guards you against excessive losses.

21+

For adults only

zbuzz is an online gaming platform for those aged 21 and above only. Age verification is mandatory at registration. Minors have no way to create an account or play games. Parents are encouraged to use parental control software to keep their children and teenagers away from this platform.

Financial Limits

Minimum Transaction Limits

We have set clear minimum limits to maintain financial discipline.

Transaction Type Minimum Amount Method Time
Deposit ৳200 bKash, Nagad, Rocket, Bank Transfer Instant
Withdrawal ৳1,000 bKash, Nagad, Rocket, Bank Transfer 10–45 minutes

* If you attempt to place a bet beyond the financial limits, the system will automatically block it. If you feel you need a personal limit, contact our support.

Awareness

Recognize the Warning Signs

A gambling problem does not always appear suddenly — it builds up gradually. If you notice the following signs in yourself, seek help now.

You keep coming back to play to recover losses.

You are hiding your play from family or friends.

You are spending money meant for bills or food on gambling.

You feel restless or irritable when you cannot play.

You are neglecting work, studies, or family responsibilities.

You are playing with borrowed money or in debt.

Advice

The Golden Rules of Responsible Gaming

⚠️ Important Advice
  • Do not think of gaming as a source of income — it is entertainment.
  • Only spend an amount that, if lost, will not affect your daily life.
  • Never play when emotional or after consuming substances.
  • Set a fixed time and budget each day and stick to it.
  • Ask yourself before playing: "Am I playing just for fun?"
  • Spend time with family and friends — gaming is not the centre of life.

Remember, the outcome of every game is completely random. Past results do not influence future results. If you feel it is becoming difficult to stop playing, contact our support today.

Step by Step

How to Use Protection Tools

1

Log In to Your Account

Access your account on zbuzz and go to your profile settings.

2

Responsible Gaming Menu

Find the "Responsible Gaming" section — all tools are available here.

3

Choose Your Preferred Limit

Deposit limit, session limit, or time-out — choose what suits your needs.

4

Save and Confirm

Save your settings. Changes will take effect immediately.

If you need help with any issue or changing your settings, contact our 24/7 live chat support.

Support

Need Help? We're Here

zbuzz Support Team

24/7 live chat support — speak in Bangla, any time.
Self-exclusion requests are processed immediately.
Your information is completely confidential — secured with SSL encryption.

Remember, seeking help is a sign of strength. If you feel gambling is having a negative impact on your life, contact us today. Our support team is ready to help you without judgment.

FAQ

Frequently Asked Questions

Log in to your zbuzz account and go to the "Responsible Gaming" section in your profile settings. There you will find the option to set a daily, weekly, or monthly deposit limit. Enter an amount and save — the change takes effect immediately. A 24–48 hour cooldown period applies when increasing a limit.

It depends on the type of self-exclusion. Once a temporary exclusion (up to 6 months) ends, you can reactivate your account. However, if you choose permanent self-exclusion, your account cannot be recovered. We recommend speaking with our support team before activating permanent exclusion.

Yes, your account balance is completely safe during a time-out or self-exclusion. Once the break ends, you can log in normally and make a withdrawal. The minimum withdrawal amount is ৳1,000 and the process takes 10–45 minutes to complete.

Yes. Age verification is mandatory when registering at zbuzz. Verification is done based on a national identity card or age-proof document. No one under 21 can create an account, and any attempt to do so will result in the account being suspended immediately.

First, contact our 24/7 live chat support or email us at [email protected]. Our team will help you activate self-exclusion or other protection tools. In addition, speak with a trusted family member and seek help from a mental health professional if needed.

Yes, reducing a deposit limit takes effect immediately. However, increasing a limit requires a cooldown period to ensure the decision is well considered. This protects you from overspending in the heat of the moment.

Enjoy Responsibly

Start today for a safe and enjoyable gaming experience at zbuzz. Use our protection tools and always play within your limits.